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Arbor – Parent Portal & App

We’re using Arbor’s free Parent Portal and Parent App

We’ve chosen Arbor to help us manage our school.

Arbor is a simple, smart and cloud-based MIS (Management Information System), which helps us work faster, smarter and more collaboratively as a school. The Parent App and Parent Portal mean we can keep you informed about your child’s life at school in a much more accessible way. Log into Arbor to see and update your child’s information, get live updates and make payments or bookings on the go! The Parent Portal works on Google Chrome (computer or laptop) and you can download the Parent App from the App Store or Google Play Store on your phone (Android 5.0; iOS 10.0 and upwards).

Arbor Guides can be found below;

How to get started

1. Wait for your welcome email from us telling you Arbor is ready – you won’t be able to log in before

2. Click the link in your welcome email to set up your password

3. Go to the App or Google Play Store on your phone and search ‘Arbor’

4. Click ‘Install’ on Android or ‘Get’ on iPhone then open the App

5. Enter your email, select the school, then enter your password

6. Accept the Terms & Conditions and enter your child’s birthday

Need help using Arbor?

Contact the school office (01642 315 508) if you have questions about Arbor, the App or Parent Portal. Tell us the type and model of your phone and include screenshots or screen recordings.

To safeguard student data in line with General Data Protection Regulations (GDPR), Arbor only works directly with schools.

Some tips to try:

1. Ensure your username is the email address you use for Arbor. Ask us to check the email address linked to your account.

2. Reset your password from the login page, or ask us to do this.

3. If the login email was sent to you more than 96 hours ago, the password link will have expired. Ask us to send it again.

4. Ask the school office to check that your email address has not been used twice – e.g. on another guardian or child’s profile.

5. Enter the birthday of one of your children to log in.

6. Only relatives who are Primary Guardians of a child can access the Arbor App. Ask us to check you can access Arbor

Booking onto extra-curricular activities

For guidance on how to book onto our After School & Breakfast clubs click this link

School Address

Nunthorpe Primary Academy
Guisborough Road
Middlesbrough, England TS7 0LA

Company Number: 09040348

School Contact

Head of School: Neil Salter
Tel: 01642 315508
Email: enquiries@nunthorpeprimary.org.uk

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Nunthorpe Primary School is a part of the Ironstone Academy Trust (A Company Limited by Guarantee) Company Registration Number: 09040348 | Company Address: Normanby Primary Academy, Flatts Lane, Normanby, Middlesbrough, England, TS6 0NP

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Privacy Policy

We regard your privacy as important and any personal information you give to us will be used in accordance with the Data Protection Act and the General Data Protection Regulations.

We do not store personal information about individuals who visit this site except where they provide contact information via our contact us page and contact forms available on various pages throughout the website.

Any information you provide will only be used for the reasons specified and it will not be shared with any third party without your consent, unless required by law.

Your contact details are kept securely and are only accessed by authorised members of staff as part of the provision of school services. If you do not wish us to keep this contact information please tell us.

This website uses Google Analytics which provides statistical data about the usage of the site. This information is not used to identify individuals, but is collected to provide us with an understanding of the areas of interest on our site and how our site is being used.

If you are connected to the internet you will have an IP Address. This may take the form of a figure, such as 333.333.22.1. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. This data is not collected and used for other purposes.

This website contains links to other websites. The School is not responsible for the privacy practices of other sites or organisations and recommends you consult the privacy information on those sites.

This policy will be reviewed and updated versions will be posted on the website.

If you have any questions about the use of your personal information, the Information Commissioner is the independent regulator for both Data Protection and Freedom of Information.